Network Management:

CTI manages its network without regard to the specific type of network traffic, application or end user.  CTI does not block or rate-control specific protocols or ports.  Additionally, CTI does not inhibit or favor certain application or classes of applications.

CTI uses generally accepted technical measures to provide acceptable service levels to all customers, such as application-neutral bandwidth allocation, as well as measures to address service attacks, illegal content and other harmful activities to protect network integrity and reliability.

CTI monitors overall usage to efficiently manage the capacity of our network to ensure a sustainable quality broadband service is provided to all of our customers.  CTI maintains the ability to implement reasonable practices to ensure network security and integrity, including by addressing traffic that is harmful to the network or traffic that is unwanted by the end users of our Internet service.

Should congestion occur, CTI will undertake reasonable efforts to remedy that congestion.  Should such congestion occur as a result of a violation of our Acceptable Use Policy, CTI reserves the right to take all necessary actions to remedy such violations as stated in our Acceptable Use Policy.

Acceptable Use Policy:

Use of CTI services (Services) is subject to the following Acceptable Use Policy (AUP). In addition to complying with our Service Agreement upon signup, you agree not to use or allow third parties to use the Services provided to you for any of the following purposes:

  •  To use any CTI equipment for anything other than its intended purpose.
  •  To violate or encourage the violation of the legal rights of others.
  •  For any unlawful, invasive, infringing, defamatory, or fraudulent purpose.
  •  To intentionally distribute viruses, worms, Trojan horses, corrupted files, hoaxes, or other items of a destructive or deceptive nature.
  •  To operate servers for commercial purposes.
  •  To generate or facilitate sending unsolicited bulk commercial email or bulk commercial telephone calls via the Services.
  •  To make the Services available to anyone outside the property to which the Services are delivered, to resell the Services directly or indirectly, except as explicitly approved by CTI in writing, or to create substitute or related services through the use of or access to the Services (for example, to provide Wi-Fi services to third parties outside of your residence).
  •  To interfere with the use of the Services or the equipment used to provide the Services by customers or other authorized users.
  •  To alter, disable, interfere with, or circumvent any aspect of the Services, including but not limited to security features of the Services.

Your failure to comply with the AUP may result in suspension and/or termination of the Services.

Terms of Service

(a) I agree to pay Computer Techniques, Inc. for (i) all use of my Services, (ii) installation and applicable service charges, (iii) Equipment, and (iv) all applicable local, state and federal fees and taxes. Charges for the Services that I receive have been provided to me. Other charges are set forth on a separate price list that I have received and/or can be provided on request. I will be billed monthly in advance for recurring monthly charges. If I participate in a promotional offer that requires a minimum time commitment and I terminate early, I agree that I am responsible for any early termination fees that were described to me at the commencement of such promotion. I understand that if I receive Services on a promotional or discounted plan, my rates will increase to standard rates for such Services at the end of the promotional or discount period.

(b) All charges are payable on the due date specified, or as otherwise indicated, on my bill. I agree that late charges may be assessed if my account is past due. My failure to deliver payment by the due date is a breach of this Agreement. The current late fees can be provided upon request and, if applicable, will not exceed the maximum late fees as set forth by applicable law. CTI reserves the right to change the late fees.

(c) If I have elected to be billed by credit card, debit card or ACH transfer, I agree that I will automatically be billed each month for any amounts due under this Agreement. If I make payment by check, I authorize CTI and its agents to collect this item electronically.

(d) I authorize CTI to make any preparations to the premises necessary for the installation, maintenance, or removal of equipment. CTI shall not be liable for any effects of normal Services installation and workmanship, such as holes in walls, etc., which may remain after installation or removal of the CTI Equipment, except for damage caused by negligence on the part of CTI.

(e) The CTI Equipment is and at all times shall remain the sole and exclusive personal property of CTI, and I agree that I do not become an owner of any CTI Equipment by virtue of the payments provided for in this Agreement or the Tariff(s) or the attachment of any portion of the CTI Equipment to my residence or otherwise. Upon termination of any Services, subject to any applicable laws or regulations, CTI may, but shall not be obligated to, retrieve any associated CTI Equipment not returned. CTI will not be deemed to have “abandoned” the CTI Equipment if it does not retrieve such equipment.

(f) I acknowledge that the voice-enabled ONT used to provide the Phone Service is electrically powered and that the Phone Service, including the ability to access 911 Services and home security and medical monitoring Services, may not operate in the event of an electrical power outage. I acknowledge that, in the event of a power outage in my home, any battery installed inside my voice-enabled ONT (whether self-installed or installed by CTI) may enable back-up service for a limited period of time or not at all, depending on the circumstances, and that the presence of the battery does not ensure that Phone Service will be available in all circumstances. I further acknowledge that if I have a battery in my voice-enabled ONT, I am responsible for monitoring, ordering & purchasing replacement batteries. I agree that CTI will not be responsible for any losses or damages arising as a result of the unavailability of the Phone Service (such unavailability due to outages or a suspension of my account), including the inability to reach 911 or other emergency Services, the inability to contact my home security system or remote medical monitoring service provider.

(g) I agree that data services are best effort delivery and that unless enterprise class service is sold with an additional Service Level Agreement (SLA) specifically for committed bandwidth, that CTI does not guarantee that the maximum throughput rate will be achieved at all times.  I also understand that the actual throughput rate I may experience at any time will vary based on numerous factors, such as the condition of wiring at my location, computer configurations, Internet and CTI network congestion, the time of day at which I use the service, and the website servers I access, usage of the service inconsistent with the Terms of Service, among other factors.

(h) I agree that CTI Residential service is to be used for personal, non-commercial use only.  The service cannot be used for any commercial purpose whatsoever whether or not the enterprise is directed toward making a profit.

(i) I agree to accept and abide by the CTI’s terms of service and network management policies during my use of data services, made available to me at installation and available from CTI’s website and subject to change.

(j) In the event that I need to terminate my contract before the end of the termination date, a termination penalty of 50% of the remaining contract balance will be assessed to my account.  If I move out of the CTI Fiber Service Area, CTI will waive the termination penalty.

(k) If choosing Fiber TV Services, I authorized Computer Techniques, Inc. to run a credit check for the purposes of determining if a deposit is required. If a deposit is required, that deposit will become a credit at the end of this Agreement. However, if this Agreement is terminated by me prior to its expiration, I will forfeit any deposit as a termination fee.

(l) I agree that any notices allowed or permitted hereunder may be by first class mail, personal service or electronic communication.

(m) I agree that upon breach hereof, I will be liable for all costs of collection, including reasonable attorney’s fees and costs.