CTI has recently converted to a new billing software system to help serve you even better. Included in our new billing software is a new online eBill system, which means you will now see new features and a whole new look!

Our new eBill site is available via clicking the button below.

Features available through your online account

• Check account balance
• Account activity
• Autopay enrollment (Autopay is pulled on the 21st of each month, the amount pulled will consist of the balance on the account, Autopay feature will not be enabled for enrollment until 6/11/24)
• Payment options

If you have bookmarked our old eBill site in your browser or password manager, please be sure to update those links.

For additional security purposes, you will also be prompted to setup a password recovery question & answer to help you retrieve your password in the future in the event that you misplace it. While you are logged into your account, be sure to check out the Settings section to update any online preferences that you would like to take advantage of, such as adding additional email addresses to receive notifications or to change your statement delivery preference.

Additional Important info regarding the upgrade of our billing software

• Effective 6/1/2024 the fee for returned payment is $15
• CTI’s Refer a Friend program will be paused during the billing conversion process.
• CTI will never ask for your login/password or other personal information when contacting you via email concerning your account with us. If you have any questions or concerns, please feel free to contact us by phone 855-803-3093 or by email support@ctifiber.com